Terms of Use — ROAD | www.roadco.uk

1. Agreement

These Terms of Use govern access to and use of ROAD, including the ROAD website, ROAD web app, any ROAD mobile application, access request system, MARK system, user accounts, filings, evidence features, public extracts, Pulse, Discover, Teams, and any related ROAD services.

By accessing or using ROAD, you agree to these terms. If you do not agree to these terms, you must not use ROAD.

We may update these terms when ROAD changes, when legal requirements change, when new features are introduced, or when operational requirements change. The effective date at the top of this page shows the current version. Continued use of ROAD after an updated version becomes effective means you accept the updated terms.

2. Operator

ROAD is operated by ROAD CO. UK LIMITED, a company registered in England and Wales under company number 16903248.

Registered office:

ROAD CO. UK LIMITED
51 Nelson Road
Gorleston
Great Yarmouth
England
NR31 6AT

Website: https://www.roadco.uk
App: https://app.roadco.uk
Contact: contact@roadco.uk

In these terms, “ROAD”, “we”, “us” and “our” refer to ROAD CO. UK LIMITED.

3. What ROAD is

ROAD is a record-first commitment ledger. It allows users to create an account and MARK, create a ROAD, file entries, attach supporting evidence, control visibility, and build a private or public record of commitment over time.

ROAD is designed around record integrity, user-controlled visibility, and time-stamped documentation. It is not a medical service, mental health service, emergency service, legal service, financial service, safeguarding service, regulated professional advice service, employment verification service, or official certification body.

Records, filings, public extracts, team activity, evidence, statistics, and system outputs should not be treated as professional advice, formal certification, employment verification, medical evidence, legal proof, safeguarding confirmation, or guaranteed evidence of performance unless independently verified by the person or organisation relying on them.

4. Access, accounts and MARK

Access to ROAD may require an account, invitation, access approval, or MARK. Submission of an access request does not guarantee approval.

We may accept, defer, decline, restrict, suspend, or withdraw access where we reasonably believe this is necessary for operational, security, eligibility, legal, safety, integrity, or abuse-prevention reasons.

A MARK is a ROAD system identifier. It is not a government identifier, legal identity document, financial identifier, professional qualification, proof of status outside ROAD, or guarantee of access to future features.

You must provide accurate information when requested. You must not impersonate another person, misrepresent your identity, create deceptive records, or use ROAD in a way that misleads others about who you are or what you have done.

You are responsible for keeping your account login details secure. You are responsible for activity carried out through your account unless the activity is caused by ROAD’s failure to use reasonable care.

5. Eligibility

ROAD is intended for users aged 18 and over at launch.

You must be at least 18 years old to create an account or use ROAD.

By accessing or using ROAD, you confirm that you are 18 or over and that you are legally able to agree to these terms.

ROAD is not currently intended for children or users under the age of 18.

You must not use ROAD if you are under 18, if you are prohibited from doing so under applicable law, or if your use would cause ROAD, another user, or another person to breach applicable law.

We may refuse, restrict, suspend or terminate access where we reasonably believe a user does not meet the eligibility requirements, has provided inaccurate eligibility information, or where access creates legal, safeguarding, safety, security, platform-integrity or compliance risk.

ROAD does not currently provide a dedicated child-user pathway, under-18 pathway, school pathway, youth team pathway, parental account pathway or child-directed version of the service.

Before ROAD introduces features aimed at younger users, youth teams, schools, clubs, education providers or under-18 users, Road Co. UK Limited will review any additional legal, safeguarding, privacy, Online Safety Act, Children’s Code, moderation and age-appropriate design obligations.

6. User responsibility

You are responsible for how you use ROAD and for the content, records, filings, evidence, links, profile information, team information, comments, messages, or other material you submit.

You must make sure that anything you submit to ROAD:

is accurate to the best of your knowledge;
is lawful;
does not infringe another person’s rights;
does not contain private information about another person without permission;
does not contain harmful, abusive, exploitative, discriminatory, defamatory, deceptive, or unlawful material;
does not place you or another person at risk;
is suitable for the visibility setting you choose.

You should not submit anything to ROAD unless you have the right to submit it and are comfortable with it being processed in line with these terms, the Privacy Notice, and your selected visibility settings.

7. Filings and add-only records

ROAD is designed as a record-first system. A ROAD filing may become part of an add-only record.

This means that after submission, some records may not be editable, removable, or reversible in the normal way. Corrections may be appended rather than replacing the original submission.

This design helps preserve record integrity, timestamps, sequence, and historical continuity.

ROAD may preserve timestamps, identifiers, audit events, visibility changes, corrections, deletion requests, moderation decisions, system events, and other integrity records where necessary to operate the system, comply with law, prevent abuse, resolve disputes, or maintain a defensible record.

This does not remove any legal rights you may have under applicable law. Account deletion and data rights are explained in the Privacy Notice.

8. Visibility and public disclosure

ROAD may allow content, profile fields, roads, entries, evidence, team pages, public extracts, or other record surfaces to be marked as Private, Withheld, Public, or another available visibility setting.

Private means not intended for public display.
Withheld means the existence of a record may be visible, but the content is not publicly displayed.
Public means visible to other users or the public, depending on the ROAD surface.

If you make content public, it may be visible to other users, public visitors, search engines, app stores, social media platforms, and people outside ROAD.

Public content may be copied, screenshotted, indexed, downloaded, quoted, shared, stored, archived, or republished by others outside ROAD’s control.

You are responsible for the visibility choices you make. You should not make information public unless you are comfortable with that public disclosure.

We may limit, delay, restrict, hide, or remove public display where reasonably necessary to protect users, reduce spam, comply with law, respond to complaints, enforce these terms, or preserve the integrity and quality of ROAD.

9. Evidence, uploads and external links

ROAD may allow users to upload images or files, attach evidence, add proof descriptions, or submit external links.

You must have the right to upload, link, display, or share any material you submit.

You must not upload, submit, link to, or display:

illegal content or content that promotes unlawful activity;
content you do not own or have permission to use;
private information about another person without permission;
intimate, exploitative, abusive, non-consensual, or sexually explicit content;
content involving minors in an unsafe, exploitative, sexual, abusive, or inappropriate context;
hateful, harassing, threatening, discriminatory, or defamatory content;
content encouraging self-harm, suicide, violence, dangerous behaviour, criminal conduct, or serious harm;
content that humiliates, targets, exploits, or endangers another person;
malware, scams, phishing, spam, deceptive links, or harmful code;
content designed to bypass ROAD’s safety, moderation, or access controls.

We may remove, restrict, hide, disable, preserve, report, or refuse content where required by law, where required by an app store or platform provider, where we reasonably believe it breaches these terms, or where it creates safety, legal, operational, reputational, or integrity risk.

10. Sensitive records and personal safety

ROAD may be used to record personal commitments relating to fitness, sport, discipline, recovery, sobriety, routine, education, work, behaviour, reset, or similar personal goals.

You are responsible for deciding whether an activity is safe and appropriate for you.

ROAD does not provide medical, mental health, addiction, nutritional, fitness, safeguarding, legal, financial, employment, or professional advice.

If you have a medical condition, injury, addiction concern, mental health concern, safeguarding concern, safety concern, or any doubt about whether an activity is suitable for you, you should seek appropriate professional advice before using ROAD to record, pursue, or share that activity.

ROAD must not be used as an emergency service. If you or someone else is in immediate danger or needs urgent help, contact emergency services or an appropriate crisis service.

11. Teams

ROAD Teams may allow coaches, leaders, clubs, organisations, groups, or members to create teams, invite participants, set standards, review filings, or operate shared record systems.

Team owners, coaches, administrators, and organisation users are responsible for ensuring they have authority to invite members, create team spaces, set appropriate standards, process member information, review member activity, and comply with any safeguarding, employment, sport, education, club, workplace, privacy, or organisation rules that apply to them.

Teams must not be used to pressure, shame, exploit, endanger, discriminate against, harass, stalk, monitor, or control members.

Team administrators must respect privacy and must not misuse ROAD to create unsafe, coercive, discriminatory, or exploitative environments.

We may restrict, suspend, remove, or investigate Teams activity where misuse is suspected.

12. Public surfaces, moderation and reporting

ROAD may include public or semi-public surfaces such as public extracts, Pulse, Discover, public record pages, team pages, or other registry-style views.

ROAD has no tolerance for unlawful content, objectionable content, abusive behaviour, harassment, exploitation, or misuse of the service.

Public display is not guaranteed. We may limit, delay, hide, remove, downgrade, restrict, or refuse public display to protect users, reduce spam, comply with law, respond to reports, preserve quality, or maintain system integrity.

If you believe content on ROAD is unlawful, unsafe, infringing, abusive, exploitative, harmful, misleading, or otherwise inappropriate, contact contact@roadco.uk.

Where ROAD provides in-app reporting, blocking, muting, privacy, or visibility tools, users should use those tools where appropriate.

We may review reports, restrict content, remove content, suspend users, terminate accounts, preserve evidence, or contact relevant authorities where necessary or legally required.

13. Acceptable use

You must not:

use ROAD in any way that violates applicable law or regulation;
attempt to gain unauthorised access to systems, data, accounts, storage, private records, or restricted features;
interfere with, disrupt, overload, scrape, probe, crawl, reverse engineer, or attack ROAD or its infrastructure;
harvest, extract, copy, or reuse ROAD data without permission;
bypass access controls, visibility controls, rate limits, security controls, moderation controls, or technical restrictions;
misrepresent your identity, affiliation, authority, status, achievements, record, or relationship with another person or organisation;
impersonate another person or create deceptive records;
submit false, misleading, unlawful, harmful, abusive, exploitative, discriminatory, defamatory, or infringing content;
use ROAD to harass, shame, threaten, exploit, stalk, surveil, monitor, or control another person;
use ROAD to make automated decisions about another person without a lawful basis;
use ROAD for spam, scams, phishing, malware, deceptive links, or unauthorised commercial activity;
use ROAD in a way that damages the integrity, availability, safety, reputation, or lawful operation of the service.

14. Intellectual property

ROAD, including its name, brand, interface, design, copy, systems, software, databases, workflows, visual identity, page structure, public extract design, MARK system, and underlying service structure, belongs to ROAD CO. UK LIMITED or its licensors.

You receive a limited, revocable, non-exclusive, non-transferable licence to access and use ROAD for its intended purpose in line with these terms.

No licence is granted to copy, modify, distribute, sell, resell, sublicense, reverse engineer, scrape, reproduce, or create derivative works from ROAD except where permitted by law or expressly allowed by us in writing.

You must not remove, obscure, or misuse ROAD branding, copyright notices, trade marks, legal notices, system labels, or attribution.

Users retain ownership of content they submit to ROAD, subject to the licence described below.

15. Licence to user content

When you submit content to ROAD, you grant ROAD CO. UK LIMITED a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, display, transmit, adapt for technical purposes, and use that content as necessary to operate ROAD, provide the service, enforce visibility settings, maintain records, display public content where you have chosen public visibility, comply with law, respond to reports, protect users, and preserve system integrity.

This licence does not transfer ownership of your content to ROAD.

This licence continues for as long as necessary to operate ROAD and maintain the relevant record, subject to the Privacy Notice, your legal rights, and applicable law.

Where content is public, the licence allows ROAD to display that content publicly through ROAD surfaces, including public extracts, public profiles, Pulse, Discover, Teams, app surfaces, website surfaces, and related ROAD features.

Where content is private or withheld, ROAD will use the content in line with the applicable visibility setting, the Privacy Notice, and operational requirements.

16. Privacy, data rights and account deletion

ROAD’s handling of personal data is explained in the Privacy Notice.

You may request account deletion or exercise data rights through available in-app controls or by contacting contact@roadco.uk.

Account deletion may result in data being deleted, anonymised, restricted, detached, withheld, or retained depending on the data type, legal requirements, account status, visibility choices, public disclosure, safety considerations, and the need to preserve a limited integrity record.

ROAD will assess privacy and deletion requests in line with applicable law and the Privacy Notice.

17. Service and marketing communications

By creating an account, requesting access, receiving a MARK, or using ROAD, you agree to receive service communications needed to operate ROAD.

Service communications may include access emails, MARK messages, account notices, security notices, filing confirmations, visibility notices, deletion notices, data-rights notices, complaint responses, moderation notices, policy updates, and important service information.

Marketing emails are optional unless another lawful route applies. You can unsubscribe from marketing emails by using any unsubscribe instruction provided in the email or by contacting contact@roadco.uk.

Unsubscribing from marketing does not stop necessary service communications.

18. Third-party services and app stores

ROAD may rely on third-party infrastructure and service providers, including hosting, database, authentication, storage, email, analytics, diagnostics, security, app store, payment, and operational providers.

We are not responsible for third-party services we do not control.

If you download or access ROAD through Apple’s App Store, Google Play, or another app store or platform, your use may also be subject to that provider’s terms, policies, payment rules, refund rules, and technical requirements.

The app store provider is not responsible for ROAD’s content, operation, support, user records, user-generated content, or legal compliance except as required by its own terms or applicable law.

19. Availability, changes and service development

ROAD is an evolving service. We may change, suspend, withdraw, restrict, rename, rebuild, replace, migrate or discontinue features where reasonably necessary for operational, legal, security, compliance, safety, product or platform-integrity reasons.

We do not guarantee uninterrupted availability or permanent availability of any feature.

We may release new features gradually, restrict access to certain features, operate invite-only access, or limit availability while ROAD develops.

We may reset, restrict, remove, migrate, rename or change features or records where reasonably necessary, subject to the Privacy Notice, these terms and applicable law.

We will use reasonable care and skill in providing ROAD, but we do not guarantee that the service will always be uninterrupted, error-free, secure, compatible with every device, or available in every location.

Where a material change affects user rights, privacy, paid features, account access or public visibility, ROAD may provide notice by website notice, in-app notice, email or another reasonable method.

20. Paid services

ROAD may introduce paid services, subscriptions, Teams plans, verification services, storage limits, premium features, paid public features, or other paid functionality.

Where paid services are introduced, additional payment terms may apply.

If ROAD is distributed through an app store, in-app purchase rules, subscription rules, cancellation rules, refund rules, and app-store payment processes may apply where required by that platform.

If a paid feature is introduced, the price, billing period, renewal position, cancellation route, and any material limits will be explained before purchase.

Nothing in these terms affects any statutory rights you may have as a consumer.

21. Disclaimers

ROAD is provided on an “as is” and “as available” basis.

We do not guarantee that ROAD will meet every user’s expectations, that every access request will be approved, that every record will be accepted, that every public item will remain public, that any user will achieve a goal, or that public visibility will produce any particular outcome.

ROAD does not guarantee personal improvement, discipline, recovery, performance, sobriety, selection, coaching outcomes, employment outcomes, team outcomes, public recognition, financial outcomes, or any other result.

No reliance should be placed on ROAD records, filings, extracts, statistics, team activity, or outputs as a substitute for independent judgement, professional advice, legal review, medical advice, safeguarding processes, formal certification, or verification.

22. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

If you are a consumer, nothing in these terms affects your statutory rights.

To the fullest extent permitted by law, ROAD CO. UK LIMITED is not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of opportunity, reputational loss, loss of goodwill, loss caused by user-submitted content, loss caused by third-party services, or loss caused by reliance on ROAD as professional advice.

We are not responsible for decisions, actions, or outcomes taken by users, coaches, teams, employers, clubs, organisations, viewers, or third parties based on ROAD records, filings, public extracts, evidence, or user-submitted content.

We are not responsible for public content being copied, screenshotted, indexed, stored, downloaded, quoted, shared, or republished by others outside our control.

23. Suspension and termination

We may suspend, restrict, or terminate access where we reasonably believe a user has breached these terms, created legal or safety risk, misused the service, threatened system integrity, infringed rights, submitted harmful content, or acted in a way that may harm ROAD, users, or the public.

Suspension or restriction may occur without prior notice where reasonably necessary.

Users may stop using ROAD at any time and may request account deletion as described in the Privacy Notice.

Some limited records may be retained, anonymised, restricted, or preserved where legally required or reasonably necessary to preserve system integrity, respond to disputes, prevent abuse, or comply with law.

24. Complaints, support and notices

Questions, complaints, legal notices, privacy requests, account deletion requests, support requests, content reports, and marketing opt-out requests should be sent to:

contact@roadco.uk

We may respond by email, in-app notice, website notice, account notice, or another reasonable method.

If you contact us, you agree to provide enough information for us to understand and respond to the request.

25. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you the right to bring proceedings elsewhere.

26. Contact

Questions about these terms should be sent to: